Retro-commissioning (RCx) program for 2018-2019

Retrocommissioning (RCx) is the process of ensuring that an existing building’s systems are working together effectively and efficiently. RCx targets building systems, operating schedules and energy using equipment.

Starting June 1, 2018 the RCx program will continue under the Process Efficiency Program.

Supplemental Program rules (additions to the Process Efficiency Application and Terms & Conditions)

  • A pre-application using the Process Efficiency application is required and must include either the preliminary assessment or the actual RCx study and must include the minimum anticipated energy savings.
  • If the Pre-application is accepted, a funding reservation will be granted for 90 days for savings paid at $0.14/kWh. The Process Efficiency Application will calculate the estimated incentive based on customer or retro-commissioning service providers (RSP) savings estimates at $0.07/kWh (2018 Process Efficiency rate), but incentive reservations will be made at $0.14/kWh, and will be paid on actual measured and verified savings.
  • Incentive reservations may be extended up to another 90 days, upon request and with a project status update.
  • Retro-commissioning Service Providers are advised to charge the customer up front for the study and have the customer reimbursed based on the actual savings.
  • In certain cases where additional seasonal data may be required to verify first year savings, AEP Ohio may elect to make a pre-payment of the incentive with a maximum prepayment amount of 40% of likely final incentive, as determined by AEP Ohio.
  • The RCx study may be combined with an AEP Ohio approved Business Energy Audit (ASHRAE Level 1). AEP Ohio will fund 25% of an approved energy audit or $2,500, whichever is less. An additional 35% or $3,500 whichever is less will be paid upon implementation of all energy efficiency measures having a 24 month payback or less revealed by the energy audit. Non-RCx Energy measures completed as part of a joint RCx study and energy audit will receive a 20% incentive bonus on the energy audit measures completed. The bonus extends to all non-RCx measures. The bonus payment is good for one year following the approved energy audit payment date. Please contact Gary Enama at for information and audit application.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
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AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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