Granville Project

FAQS

What type of work is being done?

We’re upgrading equipment in your area. Beginning in early June, our crews will replace the electric poles and wires in your neighborhood with new ones. Old poles will remain in place until your electric service has been transferred to the new equipment.

Why are you doing this work?

We’re committed to improving your electric service. The infrastructure in your area is aging and needs to be updated to help improve the reliability of your service.

How will I know when you’ll be working in my yard?

If you’re in the project area, we’ll be in touch before work begins. If we need to work in your yard, we’ll let you know in advance through a postcard and an automated phone call approximately 48 hours before crews are scheduled to begin work.

How will this work affect me?

If you have a pole in your yard, crews will need to access and work on your property. Use of equipment could affect temporarily your grass and/or landscaping. Rest assured, once work is completed, our landscaping crews will repair affected areas. In the rare instance your fence may need to be temporarily moved, crews will secure the fencing at the end of each work day.

Should I expect an outage?

For customers having a pole replaced in their yard, we’ll need to schedule an outage to safely complete our work. We’ll notify you in advance with an automated phone call. Please be sure we have your correct contact information or call 800.672.2231.

How long will this work be going on?

Work is slated to begin in late June and will take approximately six months in total to complete throughout your community. We’ll be in and out of each yard approximately 4 times over the course of several weeks as we work to replace poles and wires.

What if my landscaping is damaged?

Our goal is to minimize any inconvenience to you. Rest assured, once work is completed, our landscaping crews will return within two weeks to repair affected areas of your yard.

Does COVID-19 impact this work?

To reduce the spread of COVID-19 and to protect the health and safety of our customers and crews, we have suspended face-to-face meetings. Our crews are trained in COVID-19 prevention, and will be practicing safe social distancing protocols and wearing a face covering when necessary.