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Our Community & Customer Experience team helps serve the needs of our city, municipal and community leaders. Connect with them for expertise in the following areas:
If you're a member of a local government or with a non-profit and would like to get in touch with our team, use the below map to contact the appropriate person for your area.
Report an outage or a safety hazard:
800.672.2231
Customer Service assistance or information:
jerecker@aep.com
jcivinskas@aep.com
mcclark@aep.com
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.672.2231.
Please login to manage your account.