Energy Reports & Tools FAQs

About Energy Tools

What is the purpose of the Energy Tools on my account?

We want to provide customers with a variety of online charts and graphs to help you better manage your energy use. In addition to the Energy Reports, we have provided Energy Tools on your AEP Ohio account. You can compare bills, explore your energy usage, learn what uses the most in your home, find savings tips, and more! Customers with an AMI meter can drill down to the 15 minute interval usage, see a bill projection and learn on average what day(s) their home uses the most energy to help them target savings.

About Similar Homes Comparison

What are similar homes?

Similar homes are a group of approximately 100 homes that are similar in size to yours, similar in type (single-family homes or apartments/condos), and are located close to your home. When available, heat type (electric, gas, fuel oil) is included in the comparison group. Click here to update your Home Energy Audit.

How did you choose the homes used in the similar homes comparison?

To ensure your comparison is valid, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs such as home size and heating source. And importantly, we include only homes that appear to be occupied at the time of the comparison. We do not include homes that appear to be empty based on low energy usage during the given period.

Can I find out which specific homes are in my comparison group?

No. The identity of your comparison group is kept confidential and is not shared with consumers; all personally identifiable information is kept private.

Who can see my personal data?

Only you can see your personal data. Please see our complete privacy policy.

How is my privacy protected?

Your information is compiled anonymously. It is not shared with anyone in your comparison group

How do you determine the size of my home and how do I update it?

The square footage of your home used in the Home Energy Report is based on data that is collected from public records. If the square footage on your report is not correct, you can change it in the Home Energy Profile, or contact us by email or by phone at (888) 237-4411 to update your home's profile for the purposes of this program.

How do you determine how my home is heated and how may I change that information?

Heating source (electric, gas, fuel oil) is one of many factors used to establish the similar homes comparison group. Homes with gas heat, for example, will not be included in your comparison group if your home is heated with a different fuel. Your home's heating type is determined by what is available on public record. If your home's heating type is incorrectly listed, please contact us by email or by phone at (888) 237-4411 to update your home's profile. You can also update your Home Energy Profile

What if there are good reasons that my household uses more energy than other similar homes?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include 100 similar, nearby, occupied homes. Our research shows that for almost all residents this 100-home average is a good indication of typical usage. In addition to factors like square footage and heating type, the number of occupants in a home and special loads can impact usage. You can update your Home Energy Profile to improve the accuracy of your home comparison.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings given certain circumstances, but we've found that most people can realize at least some savings and we hope we can help you do so.

How can other efficient similar homes manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their electricity use, including using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use, and always running full loads in the dishwasher, washer and dryer. Ways to Save and energy reports provide actionable steps that you can take to help you make your home more efficient.

About Home Energy Reports

What is the purpose of the Home Energy Reports program?

Most people are eager to make their home more efficient and save money, but they're not always sure how. The Home Energy Reports program is designed to provide you with more information about your energy use, so you can make informed choices and save money. We provide energy-saving tips not only through the Energy Reports, but also through your Energy Tools on your accounts. We are always looking for ways to improve, and we welcome feedback from you. Please contact us by email or by phone at (888) 237-4411 with your positive comments or suggestions for improvement.

Why was I selected to receive Home Energy Reports?

We want to help you save energy and lower your electric bill. You are among a group of AEP Ohio customers included in the Home Energy Report recipient group based on your location and/or other billing criteria or meter type.

I have read or heard about the Home Energy Report program. How can I sign up to receive a report?

Thank you for your interest in the program! Customers are selected at random to receive Home Energy Reports. If you aren’t currently receiving a Home Energy Report, you may be selected at random in the future to receive them. If you have additional questions please contact us by email or by phone at (888) 237-4411. There are a variety of online Energy Tools & Reports available to you on your account.

What is in the Home Energy Report?

Home Energy Reports are designed to provide new information to help you understand your home's energy use and find smart ways to make your home more efficient. Each report will provide you with new information including:

  • Information on your home's energy use: You can see your home's energy use in the context of the energy use of similar homes that are nearby and similar in size.
  • Progress tracking: You also can see how your home's energy use changes over time and across seasons.
  • Ideas on Energy Efficiency: On each report, you can find ways to save energy, including information on the rebates and other special programs we offer.
I have a smart meter installed. How will my reports be different?

Since the data provided by your home's smart meter is much more rich and detailed than the data available from a standard meter, your Home Energy Report will provide you with additional insights into your home's energy usage. For example, it may show you your daily usage across the last month, or include a comparison of heating or cooling usage in the context of other similar homes.

I have a smart meter installed. How will Daylight Savings Time impact my usage?

Daylight Saving Time ends during the month of November. When this change occurs, there is a transition period where there are technically '25 hours' in the day (there are two occurrences of 1:00am). "Energy Use Details" graph only displays 24 hours of data, therefore, the first extra hour between 1:00am-2:00am displays as blank. Note that you are still using power during this extra hour, however your usage isn't visible on the graph.

How do you calculate the cost or savings in the report?

The 12 month cost or savings are estimates of how much more or less you would pay for energy if your energy use and patterns change to match with other similar homes. The cost calculations are made using today's current energy rates.

Are these tips the only ways I can save energy in my home?

These tips are a great place to start, but there are many ways you can save energy and money. The reports and this website include strategies that are most effective in typical homes. Not all of them will apply to your home, and there may be other ways you use less energy. We encourage you to contact us and share more ideas with us on how you are using less energy.

Where can I learn more?

View more tips here. The U.S. Department of Energy and ENERGY STAR® are good, independent resources for additional information on energy savings.

Is my report available via e-mail?

Yes! Reports can be sent to you via e-mail. You can update your account preferences here. You can also contact us by email or by phone at (888) 237-4411 for additional assistance.

Can I opt out of this program?

Yes. We are providing this service as an educational tool to help you understand your home's energy use and to share ideas on how you might be able to save money. If you would like to be removed from the program for any reason, you can opt out by updating your Usage Notifications , or by contacting us by email or by phone at (888) 237-4411. Please note, opt-outs are permanent.

About Other Energy Reports

What are High Bill Alerts?

High Bill Alerts are proactive alerts designed to help customers with an AMI meter save when they are projected to use more energy than usual for a billing period. This alert will be sent during the middle two weeks of your bill cycle if your projected usage exceeds the default threshold (25% more usage than the prior year) or the threshold you have set. You can manage your alert threshold here.

Can I receive a High Bill Alert if I don’t have an AMI meter?

Yes, customers without an AMI meter can receive the non-AMI High Bill Alert. This alert looks at weather trends and prior usage to determine your home’s sensitivity to weather. For example, if you use electric to heat your home and the winter weather is colder than normal, you may receive a High Bill Alert letting you know that you might be on track for a higher than normal bill.

What are Weekly Energy Reports?

Customers with an AMI meter may opt-in to receive a Weekly Energy Report. This report includes a week over week comparison of your home’s energy usage, a bill projection, day by day energy breakdown, an hourly breakdown, and personalized tips. This report is designed to provide you more information about your energy use.

Can I receive a Weekly Energy Report if I don’t have an AMI meter?

Customers without an AMI meter are not able to receive this report. The Weekly Energy Report is created from interval usage data provided by an AMI meter.

Can I unsubscribe from High Bill Alerts and Weekly Energy Reports?

You can manage you alert preferences here. You can unsubscribe, update the dollar or usage amount that you would like to be notified, or subscribe/re-subscribe.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
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Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

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AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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