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Supplier Consolidated Billing pilot program offers customers a new billing option. Through the program, signatory choice suppliers purchase AEP Ohio receivables at the time of billing and present the charges on their own CRES bill. Customers will not receive a bill from AEP for current charges while enrolled in the program. The CRES will present their supply charges and the AEP Ohio utility charges.
AEP Ohio supports Supplier Consolidated, Dual, Consolidated Bill-Ready, and Consolidated Rate-Ready.
If you are a residential or commercial AEP Ohio customer who has been contacted by one of the signatory suppliers opted into the pilot and signed the necessary contract, you are eligible to participate unless your account is in one of the excluded categories.
Accounts that are currently enrolled in PIPP, Net Metering, or over 30 days delinquent are excluded from enrolling in the pilot at this time.
You must be contacted by one of the signatory suppliers and sign the necessary contract.
The program is a two-year pilot but customers are not required to stay in it for two years.
No, the CRES Provider must adopt the same bill due date as assigned by AEP Ohio. Residential customers will have a late payment fee of 1.5% of the AEP Ohio charges will be added to their next month’s bill if unpaid seven (7) days after the due date listed on the bill.
We will continue to obtain the meter readings. See the list of meter reading dates. Please note: We may read the meter 1 business day before or 1-2 business days after the scheduled date.
You are no longer billed by us. Please check with your retailer to view a copy of your bill.
We are responsible for site calls and emergency services. Our 24 hour, phone number for reporting service emergencies will be provided on the CRES bill.
Not normally. You may get a CRES and AEP Ohio statement in the same cycle if there are any outstanding charges due to AEP Ohio from a prior period.
We answer your questions about usage and utility charges. The CRES provider will answer questions about your supply charges and about the bill itself.
Remit payments directly to the supplier listed on the statement. Any payments sent directly to us while you’re on the program will apply to AEP Ohio utility charges only and will not be transferred to the supplier.
We accept and hold agency payments on your account to pay future AEP Ohio charges. The SCB Customers who enroll in the PIPP are ineligible (and are removed from) for the SCB pilot.
No, you may not enroll in the Budget and AMP while active on Supplier Consolidated Billing.
If you are currently enrolled in a budget plan during an SCB enrollment, you will remain on the budget plan. The budget amount will be recalculated to cover the utility charges only. The recalculated budget amount will appear on your new CRES provider bill along with the provider charges. At settle up time, the total budget deferred amount will appear on the CRES bill.
You may cancel at any time by contacting AEP customer service or your current CRES provider.
No, there is no fee for cancelling.
No, the CRES provider would have to initiate a new enrollment for the new address if it is eligible.
We will continue to process requests for opening and closing accounts.
If you enroll for the Supplier Consolidated Billing pilot and do not meet the requirements at the time of the switch, you will be placed on Dual billing until the account is eligible.
The CRES supplier retains copies of the contract and handles questions regarding the customer agreements.
AEP Ohio charges with a billing date on or after April 1, 2022, will have late fees applied if the balance remains unpaid 7 days after the bill due date.
Late fees are only applied if your bill is unpaid seven (7) days after the bill due date, so on-time payment in full will prevent late fees from being assessed.
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Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.672.2231.
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