Crews continued to make solid progress through the night, restoring power to more than 10,000 customers affected by yesterday’s wind storm. About 3,000 customers remain without power. With about 42,000 customers out of power at the height of the storm, restoration work is now almost 90 percent complete.

About 800 line, tree, contractor and support personnel have been at work to repair damage caused by winds reaching more than 60 miles per hour as they crossed the state. As restoration work is completed in an area, crews will move to harder hit areas, such as Steubenville, New Philadelphia and Newark. Estimated restoration times are expected to remain on schedule pending no unexpected conditions, with all customers anticipated to be restored by end of day.

“Our crews always work as quickly as they safely can to get our customers’ power back on,” said Tom Kratt, AEP Ohio vice president, Distribution Operations.  “They are very aware that it’s a holiday with full households wanting lights on and food cooked. That’s the goal we are working to achieve and to do it safely. We appreciate customers’ patience and the encouraging words our crews have received. We will be here until the job is done.”

Power outages and downed lines can be reported on the AEP Ohio mobile app and AEPOhio.com.


Estimated restoration times have been established as follows:

  • Athens: 11/28 - Noon
  • Belmont: 11/28 – 6 p.m.
  • Carrolton: 11/28 – 8 p.m.
  • Chillicothe: 11/28 – 3 p.m.
  • Columbus Southwest: 11/28 – 11:59 p.m.
  • Coshocton: 11/28 – 4 p.m.
  • Crooksville: 11/28 – 4 p.m.
  • Lancaster: 11/28 – 2 p.m.
  • Lima: 11/28 – Noon 
  • Marietta: 11/28 – Noon
  • McConnelsville: 11/28 – Noon 
  • Mt. Vernon: 11/28 – 3:30 p.m.
  • New Philadelphia: 11/28 – 11:59 p.m.  
  • Newark: 11/28 – 2 p.m.
  • Pomeroy: 11/28 – 4 p.m.
  • South Point: 11/28 – 3 p.m.
  • Steubenville: 11/28 – 11:59 p.m.
  • Van Wert: 11/28 – 11:59 p.m. 
  • Wellston: 11/28 – 3 p.m.
  • Zanesville: 11/28 – 4 p.m.


Please be aware of potential hazards:

  • Downed power lines. Stay away from any downed wires and report them to AEP Ohio on our mobile app, AEPOhio.com, or call 911 or AEP Ohio at 800-672-2231.
  • Limbs, leaves and objects moved by the wind could hide downed wires. Investigate your surroundings before trying to clean up any debris.
  • Watch for utility workers and first responders at the side of the road and slow down near any work areas.
  • Trees damaged by wind could fall or drop limbs; AEP Ohio encourages everyone to look up and stay out of the line of fire.
  • Traffic lights may not be functioning. Treat all such intersections as four way stops.


Customers are encouraged to use the AEP Ohio app to monitor the status of outages.

See the location and status of outages using our outage map at AEPOhio.com/OutageMap

For the latest updates follow AEP Ohio on Facebook and find us on Twitter @AEPOhio


About AEP Ohio

AEP Ohio is based in Gahanna, Ohio, and is a unit of American Electric Power. AEP Ohio provides electricity to nearly 1.5 million customers. News and information about AEP Ohio can be found at AEPOhio.com.

American Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s more than 18,000 employees operate and maintain the nation’s largest electricity transmission system and more than 219,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 32,000 megawatts of diverse generating capacity, including about 5,200 megawatts of renewable generation. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners, and AEP Renewables, which provide innovative competitive energy solutions nationwide.

AEP Ohio Media Relations
1-866-641-1151 or 614-883-7999

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
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  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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