Ohio Customer Choice

Information is key to any business decision you make. Shopping for and selecting your provider of electric generation is no exception. You will make your best decision only if you are an informed shopper.

AEP Ohio can help you learn how to shop and understand the procedures you must follow to implement your choice. Your selection of a new provider may affect your account, your services and your future decisions in ways you have not considered.

Your business facility and power needs are unique and no one knows your facility or business better than you do, and only you can decide what factors will determine your choice of an electric provider. No matter what other factors you consider as you comparison shop for a new provider of electric generation, one factor you’ll probably look at is price. The piece of information that will help you do this is the price to compare. Price to compare is the price that a new electric provider must beat to save you money. AEP Ohio offers a list of questions you may want to ask potential electric providers, also referred to as Competitive Retail Electric Service (CRES) Providers as you shop for electricity.

Questions You May Wish To Ask:

About prices and charges:

  • What is the price per kilowatthour? Per kW/kVA?
  • How will my demand be set?
  • Is the price fixed or variable?
  • If variable, what are the conditions under which it will change?
  • Are there any limits (minimums or maximums) on consumption at this price?
  • Are there any time-of-use restrictions?
  • Will I pay an enrollment fee?
  • Will I have to pay a switching fee to sign up with you?
  • Will I have to pay a switching fee if I leave your service?
  • Must I pay any deposits?
  • What are the late payment provisions?

About contract provisions:

  • Do you offer an incentive for signing up?
  • How long is the contract period?
  • Can I cancel the contract early?
  • If so, will I have to pay a penalty?
  • Under what circumstances can you cancel my contract?
  • Will I be compensated in any way?
  • What happens when my contract expires?

About my bill:

  • How often will I be billed?
  • Who will bill me and for which services?
  • Who will I call with questions about my bill?

About additional products and services:

  • What optional services do you offer? (advanced metering, use analysis, energy information systems, etc.)

Other questions:

  • What fuel is used to produce the power you provide?
  • Can you serve my other facilities?
  • Can you offer any benefits by consolidating my facilities?
  • Do you offer any energy management services to assist me in controlling my energy consumption?

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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