How Bills Can Change

Your bill can change from month to month in two primary ways – either through changes in usage or a rate change. Your bill will change as your electricity usage changes from month to month.

Your bill also may look different each month because of price changes that month. These rate changes are only implemented after they have been reviewed and approved by the PUCO. If AEP Ohio does not supply your electricity, your Generation Service rates can change due to the terms of the contract with your provider.

How do I know if I’m a Columbus Southern customer or an Ohio Power customer?

Simply look at your account number on the top of your bill. If your account number begins with 10, you are a Columbus Southern customer. If your account begins with 07, you are an Ohio Power customer.

If you’re wondering why we have two different rate structures, AEP Ohio was made up of Columbus Southern Power Company and Ohio Power Company for many years. These companies merged at the end of 2011. Due to the two companies’ different rate structures, AEP Ohio is required to recognize the former companies service areas. The rates of these companies will be completely merged by 2018.

What are riders, and how have they changed?

A “rider” is a regulatory tool that allows a utility to request recovery of costs related to specific transactions incurred by the utility over a specific time period. We are not allowed to initiate a new rider, change the rate on an existing rider, or update the base charge without first applying for approval with the PUCO.  Riders provide greater transparency to the customer by revealing exactly for what those specific charges are used and allowing the company to recover the actual cost of providing service. 

The following describes the more significant rider changes that have taken place in 2015.

Generation

As a result of deregulation, AEP Ohio now provides electricity to customers through a market-based process. AEP Ohio purchases electricity for its customers (who have not chosen another supplier) through an auction process. This process seeks to find the lowest price for electricity by allowing electricity suppliers to compete against each other through periodic auction events. This was a gradual change over the past 18 months and is fully implemented as of June 1.

Storm Recovery Rider

The one-year Storm Damage Recovery Rider began in April 2014. It expired in April 2015 and was removed from bill charges.

Transmission Rider

The Transmission Rider is designed to cover investments in our transmission facilities. The rate fluctuates. In the past, this was billed only to non-shopping customers. As of June 1, this is billed by AEP Ohio to non-shopping and shopping customers.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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