2/25/2019
STORM AND OUTAGE UPDATE: WINTER STORM QUIANA - 5:30 P.M.

Update: 5:30 PM, 2/25/2019

GAHANNA, Ohio, Feb. 25, 2019 - Almost 38,000 AEP Ohio customers had their power restored today as crews were able to return to using bucket trucks once winds from Winter Storm Quiana subsided. Of the 76,000 customers who were initially affected at the height of Sunday’s storm, about 20,000 customers currently are without power.

Status of Restoration Efforts

Almost 1,000 line, tree, contract and support personnel continue to tackle repairs to the 140 broken poles and spans of wire down across our service territory. As neighborhoods are restored, crews will be moved to harder hit areas.

Crews expect to meet previously announced estimated restoration times, with the exceptions of Belmont, Steubenville and Wellston. Due to the extensive damage in these areas, revised times are noted below.

Athens – 2 p.m. Tuesday

Belmont – Noon Wednesday

Bucyrus – 3:30 p.m. Tuesday

Cambridge – Noon Tuesday

Canton North – 3 p.m. Wednesday

Canton South – 3 p.m. Tuesday

Carrollton – 3 p.m. Tuesday

Coshocton – Noon Tuesday

Crooksville – 11 p.m. Today

Delaware – 4 p.m. Tuesday

Findlay – 11:59 p.m. Today

Fremont – 3:30 p.m. Tuesday

Kenton – 6 p.m. Today

Lancaster – Noon Tuesday

Lima – 10 p.m. Tuesday

Marietta – Noon Tuesday

McConnelsville – 11 p.m. Today

Mt. Vernon – Noon Tuesday

New Philadelphia – 11 p.m. Tuesday

Newark – Noon Wednesday

Northeast Columbus – 4 p.m. Tuesday

Northwest Columbus – 4 p.m. Tuesday

Ottawa – 11:59 p.m. Today

Paulding – 10 p.m. Today

Pomeroy – 2 p.m. Tuesday

Portsmouth – 9 p.m. Today

Southeast Columbus – 4 p.m. Tuesday

Southwest Columbus – 4 p.m. Tuesday

Steubenville – 11 p.m. Wednesday

Tiffin – 3:30 p.m. Tuesday

Van Wert – 10 p.m. Today

Wellston – 11:30 p.m. Today

Wooster – 11 p.m. Tuesday

Zanesville – 6 p.m. Tuesday

Customers can report outages and check the latest restoration information for their account via AEPOhio.com/Outages or by loading the AEP Ohio app. Restoration information is also posted on Facebook (Facebook.com/AEPOhio) and Twitter (Twitter.com/AEPOhio).

Warming centers and shelters can be found at the following locations:

  • Scio Volunteer Fire Department 318 West Main Street, Scio, OH 43988 Open: 24 hours Phone: 740-945-0180
  • North Canton Church of Christ 1301 East Maple Street, North Canton, OH Open: 24 hours Phone line is not working
  • Hartville Fire Department 411 East Maple Street, Hartville, OH 44632 Open: 24 hours Phone: 330-877-2478
  • North Terrace Church of Christ 1420 Brandywine Blvd., Zanesville, OH 43701 Open: 6 p.m. – morning Phone: 740-453-2951
  • Sunbury Library 44 Burrer Drive, Sunbury, OH 43074 Open: 9 a.m. – 8 p.m. Phone: 740-965-3901
  • Delaware Main Library 84 E. Winter Street, Delaware, OH 43015 Open: 9 a.m. – 9 p.m. Phone: 740-362-3861
  • Powell Branch Library 460 South Liberty Road, Powell, OH 43065 Open: 9 a.m. – 9 p.m. Phone: 614-888-9160
  • Orange Branch Library 7171 Gooding Blvd., Delaware, OH 43015 Open: 9 a.m. – 9 p.m. Phone: 740-549-2665
  • Ostrander Branch Library 75 North Fourth Street, Ostrander, OH 43061 Open: 10 a.m. – 8 p.m. Phone: 740-666-1410
  • Salvation Army in Massillon 315- 6th Street, NE Massillon, OH 44646 Open: 9 a.m. – 4:30 p.m. Phone: 330-833-6473
  • Salvation Army Canton 420 Market Avenue, South Canton, OH 44702 Open: 8:30 a.m. – 4 p.m. Phone: 330-453-0159
  • Faith Family Church 8200 Freedom Avenue NW, North Canton, OH 44720 Open: 9 a.m. – 4:30 p.m. Phone: 330-305-0925
  • Holy Cross Lutheran 7707 Market Avenue, Canton, OH 44721 Open: 8:15 a.m. – 4 p.m. Phone: 330-499-3307
  • Rodman Public Library East Broadway Street, Alliance, OH 44601 Open: 9 a.m. – 8:30 p.m. Phone: 330-821-2665

Safety Messages

Never touch a downed utility wire, no matter how harmless it looks. It can be difficult to distinguish between a power line and a cable or telephone line. All downed lines should be considered energized and dangerous. And don't touch anything in contact with the line, such as trees, fences or puddles of water, since they can conduct electricity. Keep children and pets away from this potential hazard. Call AEP Ohio to report any downed lines or equipment.

In the event of a major power interruption, life-support customers are encouraged to contact AEP Ohio's toll-free customer service number to advise our representatives of their situation. Due to the nature of restoration activity, AEP Ohio cannot assure priority restoration for life-support customers. Life-support customers are advised to take precautionary measures to protect themselves in the event of a power loss. Contact relatives or friends for assistance or temporary accommodations in the event of a prolonged outage. Keep emergency phone numbers (physicians, hospitals, safety services, utilities) posted near your telephone.

Customer Information

Residents without power are asked not to stop crew trucks as this will only slow down repairs. AEP Ohio asks for your patience and understanding during the restoration process. In many areas, crews must rebuild significant portions of electric facilities to restore power.

Customers are reminded that during storm restoration situations, AEP Ohio tree crews clear rights of way of trees and move on to the next location. AEP Ohio does not return to remove the cut trees. Property owners are responsible for brush removal.

AEP Ohio cannot connect power to any home or business where there is damage to the service entrance. The service entrance is the area located 1) at the meter, 2) between the meter and the home's electrical panel, or 3) the location where AEP Ohio's cable connects to the home/business owner's cable. Customers need to have a qualified electrician repair this damage before power can be restored to the home or business.

Next Update

2/26/2019, 11:00 AM ET

Prior Updates

Customer Calls

Ohio Customer Service

(800) 672-2231

                                                                                                                              ---

About AEP Ohio

AEP Ohio is based in Gahanna, Ohio, and is a unit of American Electric Power. AEP Ohio provides electricity to nearly 1.5 million customers. News and information about AEP Ohio can be found at AEPOhio.com.

American Electric Power based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s more than 17,000 employees operate and maintain the nation’s largest electricity transmission system and more than 219,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 32,000 megawatts of diverse generating capacity, including 4,300 megawatts of renewable energy. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners and AEP Renewables, which provide innovative competitive energy solutions nationwide.

AEP Ohio Media Relations
(866) 641-1151 or (614) 883-7999
aepohiomediarelations@aep.com

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This policy was last revised on December 13, 2017.

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