Customer Advisory: Misleading Marketing Solicitation

It has been brought to our attention that many of our customers have received a marketing solicitation from “Energy Advisors” using the AEP Ohio logo and falsely warning of a drastic rate increase. Energy Advisors is not affiliated with AEP Ohio and was not authorized to use our logo, so we want to make sure customers understand that the misleading communication is not attributed to AEP Ohio.

We would like to provide more accurate rate information to keep our customers safe and informed.

Customers should always closely review marketing claims about AEP Ohio’s rates and check with us if they are unsure about the facts. Offers to change rates are for the generation only portion of your electric bill. This portion is better known as the Price to Compare. The Price to Compare is the rate that a supplier would need to beat in order for you to save money on your electric bill. For residential customers, please see your most recent bill as the price to compare is printed right on your bill for convenience.

Commercial and Industrial customers

Use our online Bill Calculation Spreadsheet tool in order to calculate your Price to Compare (PTC). From the Home Page under Business click the rates and tariffs link. Click Ohio and scroll down to find your rate zone. On the first tab of the spreadsheet in excel columns B and C line 11 enter the month and year (this is required for the spreadsheet to calculate the bill. The spreadsheet will only calculate the current month’s bill regardless of the month entered). In Cells 16 through 26 enter the billing determinants found on your current bill.

If you are not sure which schedule you are billed under check your bill and match that back to the schedules codes tab on the online billing spreadsheet. Once you find your schedule, choose the tab with the term bundled at the end as it will calculate the price to compare. At the bottom right of the spreadsheet the Price to Compare will be listed. This is the amount that a supplier will need to beat in order to save money on your electric bill. The PTC changes quarterly so check back often. For convenience, price to compare for the previous two quarters as well as the upcoming quarter is provided.


Commercial and Industrial Customers

4th Qtr 2018Price to Compare $/kWh
GS Sec0.0505333
GS Pri0.0482081
GS Sub/Tran0.0524041
1st Qtr 2019Price to Compare $/kWh
GS Sec0.0504939
GS Pri0.0481620
GS Sub/Tran0.0523544
2nd Qtr 2019Price to Compare $/kWh
GS Sec0.0504574
GS Pri0.0481032
GS Sub/Tran0.0522830

Residential Customers

Price to Compare $/kWh
4th Q 20180.0544833
1st Qtr 20190.0544439
2nd Qtr 20190.0544074


Please contact our Customer Solutions Center at 800-672-2231.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


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Information Collected

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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

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AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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