Customer Advisory: Misleading Marketing Solicitation

It has been brought to our attention that many of our customers have received a marketing solicitation from “Energy Advisors” using the AEP Ohio logo and falsely warning of a drastic rate increase. Energy Advisors is not affiliated with AEP Ohio and was not authorized to use our logo, so we want to make sure customers understand that the misleading communication is not attributed to AEP Ohio.

We would like to provide more accurate rate information to keep our customers safe and informed.

Customers should always closely review marketing claims about AEP Ohio’s rates and check with us if they are unsure about the facts. Offers to change rates are for the generation only portion of your electric bill. This portion is better known as the Price to Compare. The Price to Compare is the rate that a supplier would need to beat in order for you to save money on your electric bill. For residential customers, please see your most recent bill as the price to compare is printed right on your bill for convenience.

Commercial and Industrial customers

Use our online Bill Calculation Spreadsheet tool in order to calculate your Price to Compare (PTC). From the Home Page under Business click the rates and tariffs link. Click Ohio and scroll down to find your rate zone. On the first tab of the spreadsheet in excel columns B and C line 11 enter the month and year (this is required for the spreadsheet to calculate the bill. The spreadsheet will only calculate the current month’s bill regardless of the month entered). In Cells 16 through 26 enter the billing determinants found on your current bill.

If you are not sure which schedule you are billed under check your bill and match that back to the schedules codes tab on the online billing spreadsheet. Once you find your schedule, choose the tab with the term bundled at the end as it will calculate the price to compare. At the bottom right of the spreadsheet the Price to Compare will be listed. This is the amount that a supplier will need to beat in order to save money on your electric bill. The PTC changes quarterly so check back often. For convenience, price to compare for the previous two quarters as well as the upcoming quarter is provided.

Commercial and Industrial Customers

Residential Customers

Questions?

Please contact our Customer Solutions Center at 800-672-2231.