Frequently Asked Questions

What is a CRES?
A CRES is a Competitive Retail Electric Service Provider.
What is electric deregulation?

Put simply, there are three major components in supplying electricity:

  • Generation (the actual electricity supply)
  • Transmission (large transmission lines and towers that carry electricity over longer distances)
  • Distribution (local electric poles and wires)

In Ohio, customers are free to choose who supplies, in some instances, the Generation and Transmission portion of their electricity service. They can purchase these services from a Competitive Retail Electric Service (CRES) provider.

How much does it cost to switch?

Initial switches are free. AEP Ohio will charge a switch fee for subsequent switches, if applicable, to the provider you choose. Please visit Making the Switch for details.

How does the process work?

After you agree to switch electric providers, AEP Ohio will send a letter to you in the mail informing you that we’ve been notified of this switch. If you wish to object to the switch, instructions are given on how to.

The CRES provider is asking for my Service Deliver Identifier (SDI) number, I thought this was my AEP Ohio account number?

No. Your SDI number is unique, and is 17 digits long. It can be found on the bill in the charges section. Depending on your specific account, you may have more than one SDI (for example, you have metered service and non-metered lights at your premise).

Will I continue to receive a bill from AEP Ohio?

Yes. You will continue to receive charges for distribution (the local poles and wires that distribute electricity to your house). Your CRES provider may opt to place their charges on our bill as well, or send you a separate statement.

What is the pre-enrollment list?

In compliance with Ohio Administrative Code 4901:1-10-29 (E), AEP Ohio must supply eligible-customer lists available to CRES providers that contain customer name, service and mailing address, rate schedule, load profile, meter type, meter read date and historical consumption data for each of the most recent twelve months.

How do I opt-off the pre-enrollment list?

To opt-off this pre-enrollment (eligible-customer) list, visit Opt Off/Opt Onto Shared Customer List.

Do I have to change my meter?

No, you do not have to change your meter.

What happens in an outage?

You should continue to call AEP Ohio during an outage.

What if I want to come back to AEP Ohio?

You must contact your respective CRES provider, who will “drop” you back to AEP Ohio.

Who will read my meter?

AEP Ohio will continue reading your electric meter.

What happens to my payments?

Once payments are received, and depending on what type of billing you have-AEP Ohio pays the CRES provider their portion.

What is my price to compare?

Your price-to-compare is your total generation charges divided by total kWh usage.

Why can’t I switch now versus waiting for the next meter reading date?

To maintain accurate billing for both AEP Ohio and the CRES, switching only occurs on the meter read date.

An AEP Ohio customer service representative wouldn’t answer my questions about other suppliers’ prices. Why?

State law prevents regulated utilities, such as AEP Ohio, from providing any information about competitive retail electric suppliers. You can find the latest offers and certified suppliers on the Public Utilities Commission of Ohio’s website. The PUCO has information about how to shop for an electricity supplier as well.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)

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In addition, we may use elements of this information in the following situations:

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AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

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How to Reach Us

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Changes to This Policy

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This policy was last revised on December 13, 2017.

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