Frequently Asked Questions

What is a CRES?
A CRES is a Competitive Retail Electric Service Provider.
What is electric deregulation?

Put simply, there are three major components in supplying electricity:

  • Generation (the actual electricity supply)
  • Transmission (large transmission lines and towers that carry electricity over longer distances)
  • Distribution (local electric poles and wires)

In Ohio, customers are free to choose who supplies, in some instances, the Generation and Transmission portion of their electricity service. They can purchase these services from a Competitive Retail Electric Service (CRES) provider.

How much does it cost to switch?

Initial switches are free. AEP Ohio will charge a switch fee for subsequent switches, if applicable, to the provider you choose. Please visit Making the Switch for details.

How does the process work?

After you agree to switch electric providers, AEP Ohio will send a letter to you in the mail informing you that we’ve been notified of this switch. If you wish to object to the switch, instructions are given on how to.

The CRES provider is asking for my Service Deliver Identifier (SDI) number, I thought this was my AEP Ohio account number?

No. Your SDI number is unique, and is 17 digits long. It can be found on the bill in the charges section. Depending on your specific account, you may have more than one SDI (for example, you have metered service and non-metered lights at your premise).

Will I continue to receive a bill from AEP Ohio?

Yes. You will continue to receive charges for distribution (the local poles and wires that distribute electricity to your house). Your CRES provider may opt to place their charges on our bill as well, or send you a separate statement.

What is the pre-enrollment list?

In compliance with Ohio Administrative Code 4901:1-10-29 (E), AEP Ohio must supply eligible-customer lists available to CRES providers that contain customer name, service and mailing address, rate schedule, load profile, meter type, meter read date and historical consumption data for each of the most recent twelve months.

How do I opt-off the pre-enrollment list?

To opt-off this pre-enrollment (eligible-customer) list, visit Opt Off/Opt Onto Shared Customer List.

Do I have to change my meter?

No, you do not have to change your meter.

What happens in an outage?

You should continue to call AEP Ohio during an outage.

What if I want to come back to AEP Ohio?

You must contact your respective CRES provider, who will “drop” you back to AEP Ohio.

Who will read my meter?

AEP Ohio will continue reading your electric meter.

What happens to my payments?

Once payments are received, and depending on what type of billing you have-AEP Ohio pays the CRES provider their portion.

What is my price to compare?

Your price-to-compare is your total generation charges divided by total kWh usage.

Why can’t I switch now versus waiting for the next meter reading date?

To maintain accurate billing for both AEP Ohio and the CRES, switching only occurs on the meter read date.

An AEP Ohio customer service representative wouldn’t answer my questions about other suppliers’ prices. Why?

State law prevents regulated utilities, such as AEP Ohio, from providing any information about competitive retail electric suppliers. You can find the latest offers and certified suppliers on the Public Utilities Commission of Ohio’s website. The PUCO has information about how to shop for an electricity supplier as well.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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