Payment Assistance

We understand that many of our customers may be experiencing financial hardship due to COVID-19. We've temporarily suspended disconnections for non-payment and will resume service disconnections for past due customer accounts in September.

If you anticipate problems paying your electric bill, please contact us so we can work together on a plan or consider the options on this page. You can get in touch by calling us at 1-800-672-2231 or messaging us on Facebook or Twitter.

Payment Extensions & Arrangements

Get an extension

One Time Payment Extension

One-time Payment Extension gives you a little more time to make your bill payment.

Request an arrangement

Extended Payment Arrangement

An Extended Payment Arrangement lets you request a monthly payment plan to pay off your balance in full.

What's right for you?

If you just need a few days and can pay in full, a payment extension may be the right choice.
Need to spread out payments over a few months? An extended payment arrangement helps you do just that.

Payment Assistance Programs

AEP Ohio partners with government agencies and non-profits to help low income households with their utility bills.

Ohio PIPP Plus

PIPP Plus makes monthly payments more affordable on a year-round basis. And if the PIPP Plus household pays the monthly PIPP Plus payment on-time and in-full, the account will be credited to relieve the remainder of the monthly bill and a portion of the older debt.

Learn more about Ohio PIPP Plus

Households with a gross annual income at or below 150 percent of the federal poverty guidelines ($36,450 for a family of 4) are eligible to participate in PIPP Plus. For more information about PIPP Plus:

Visit the Ohio Development Services Agency
Visit the Public Utilities Commission of Ohio Website
Call the Ohio Development Services Agency at 1-800-282-0880
Call the Public Utilities Commission of Ohio at 1-800-686-7826

Low-Income Home Energy Assistance Program (LIHEAP)

Having trouble managing your bills? AEP Ohio works with many private and non-profit community-based local and federal organizations that provide assistance to low-income residents. LIHEAP is one of the programs offered to provide energy assistance.

Learn more about LIHEAP

Help a Relative, Friend, or Vulnerable Customer Facing Disconnection of Service

You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of vulnerable customers (a person with mental impairments or advanced age and who has difficulty understanding AEP Ohio’s disconnection process) or those who are elderly or ill, but it can be used for any customer.

How does Third-Party Notification work?

As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
You will not be responsible for paying the bill.

To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.

Income Eligible Weatherization Services Available

Customers living on low or fixed incomes may be eligible to receive weatherization assistance or repair services through the Community Assistance Program.

Learn more about Income Eligible Weatherization: You can learn more by contacting your local community based agency, or you may call AEP Ohio at 800-672-2231 to find your local community action agency. You must be approved for an energy assistance program such as PIPP, HEAP or HWAP to qualify for this program.

Download PDF

Energy Assistance Program

AEP Ohio and Dollar Energy Fund have teamed up to create a new program that will assist low-income AEP Ohio customers who have difficulty paying their electric bill.

Payment Assistance