We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us or consider the options on this page.
Payment Extensions & Agreements
Get an extension
One Time Payment Extension
One-time Payment Extension gives you a little more time to make your bill payment.
Make a payment agreement
Extended Payment Agreements
An Extended Payment Agreement lets you request a monthly payment plan to pay off your balance in full.
Payment Assistance Programs
AEP Ohio partners with government agencies and non-profits to help low income households with their utility bills.
Ohio PIPP Plus
PIPP Plus makes monthly payments more affordable
on a year-round basis. And if the PIPP Plus household pays the monthly PIPP Plus
payment on-time and in-full, the account will be credited to relieve the remainder of the monthly bill and a portion of the older debt.
- Learn more about Ohio PIPP Plus
-
Households with a gross annual income at or below 150 percent of the federal poverty
guidelines ($36,450 for a family of 4) are eligible to participate in PIPP Plus.
For more information about PIPP Plus:
Low-Income Home Energy Assistance Program (LIHEAP)
Having trouble managing your bills?
AEP Ohio
works with many private and non-profit community-based local and federal organizations
that provide assistance to low-income residents. LIHEAP is one of the programs offered
to provide energy assistance.
- Learn more about LIHEAP
-
Each state has different qualification requirements.
Check your state's program
to find out if you qualify.
Help a Relative, Friend, or Vulnerable Customer Facing Disconnection of Service
You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of vulnerable customers (a person with mental impairments or advanced age and who has difficulty understanding AEP Ohio’s disconnection process) or those who are elderly or ill, but it can be used for any customer.
- How does Third-Party Notification work?
-
- As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
- You will not be responsible for paying the bill.
To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.
Income Eligible Weatherization Services Available
Customers living on low or fixed incomes may be eligible to receive weatherization assistance or
repair services through the Community Assistance Program.
- Learn more about Income Eligible Weatherization
-
You can learn more by contacting
your local community based agency, or you may call AEP Ohio at 800-672-2231 to find your local
community action agency. You must be approved for an energy assistance program such as PIPP,
HEAP or HWAP to qualify for this program.