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Payment Assistance

We understand that many of our customers may be experiencing financial hardship due to COVID-19. If you anticipate problems paying your electric bill, please contact us so we can work together on a plan or consider the options on this page.

Payment Extensions & Arrangements

Get an extension

One Time Payment Extension


One-time Payment Extension gives you a little more time to make your bill payment.

Request an arrangement

Extended Payment Arrangement


An Extended Payment Arrangement lets you request a monthly payment plan to pay off your balance in full.

What's right for you?

  • If you just need a few days and can pay in full, a payment extension may be the right choice.
  • Need to spread out payments over a few months? An extended payment arrangement helps you do just that.
  • Click here for a PDF printable version of these Payment Assistance Program options.

Payment Assistance Programs

State of Ohio’s Percentage of Income Payment Plan (PIPP):

  • Eligible households have a gross annual income of at or below 150% of the federal poverty guidelines ($39,300 for a family of 4)
  • All electric homes: The monthly payment is 10% of all household income
  • Non-electric heated homes: There is a monthly payment of 6% of the household income for the natural gas bill and 6% of the household income for the electric bill
  • Minimum monthly payment of $10
  • Paying on-time and in-full each month reduces the outstanding balance
  • 24 on-time and in-full payments each month eliminates the outstanding balance
  • Visit the Ohio Department of Development for more information and to enroll

AEP Ohio Neighbor to Neighbor Bill Pay Assistance:

  • Household income must be at or below 250% of the federal poverty guidelines ($65,500 for a family of 4)
  • Grant applies directly to an AEP Ohio account that prevents the disconnection of, or restores, electric service
  • Applicants must have made payments to AEP Ohio totaling at least $75 in the three months prior to applying for a grant
  • Applicants must owe a minimum of $50 on their AEP Ohio bill
  • Applicants may apply for a hardship grant once per program year (October 1 through September 30, during either the Heating or Cooling Season
  • Applications are accepted beginning Monday, October 19, 2020 through April 30, 2021 for Heating assistance or July 1, 2021 through September 30, 2021 for Cooling assistance through a partnering agency
  • Applications need to be submitted through a community agency, and you can find your partnering agency here.

Neighbors Helping Neighbors

Learn more about the AEP Ohio Neighbor to Neighbor and temporary COVID-19 Expanded AEP Ohio Bill Pay Assistance Programs by clicking here.

To help your neighbor and make a donation, choose one of the following:

COVID-19 Expanded AEP Ohio Neighbor to Neighbor Bill Pay Assistance:

  • Household income must be more than 250% but less than 300% of the federal poverty guidelines ($78,600 for a family of 4) and
  • Applicants must show proof of coronavirus hardship or be a medical professional who meets the income threshold and
  • Applicants must have made payments to AEP Ohio totaling at least $75 in the three months prior to applying for a grant and still owe a minimum of $50 on their AEP Ohio bill
  • Grant of up to $120 that prevents the disconnection of, or restores electric service
  • Qualifying AEP Ohio customers may apply through December 31, 2020, while funds are available
  • ONLY online applications are accepted for this COVID-19 Expanded Grant. Apply here

Low-Income Home Energy Assistance Program (LiHEAP)/Winter Crisis Program:

  • Households at or below 175% of the federal poverty guidelines are eligible
  • Grant of up to $175, can be used to fund Winter Reconnect Order
  • Visit the Ohio Department of Development or call 1-800-282-0880, Option 2

Winter Reconnect Order (WRO):

  • Any residential customer is eligible, regardless of income
  • Allows customers who are disconnected or are facing disconnection to pay a maximum amount of $175 to have their service restored or maintained for a minimum of 30 days
  • Applicants must enroll in an extended payment plan, which can include PIPP Plus
  • Available now through April 15, 2021
  • To discuss the Winter Reconnect Order, contact us
  • Visit the PUCO for more information

Help A Relative Or Friend Avoid Disconnection Of Service

You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.

How does Third-Party Notification work?
  • As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
  • You will not be responsible for paying the bill.

To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.

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Privacy Policy

Privacy Policy for AEP Ohio, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.

  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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