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Retrieve User ID
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Get Your User ID By E-mail

In order to retrieve your User ID, you must be able to access the email account we have for you on file. Please enter the e-mail address registered to your account.

E-mail address:
Example: name@company.com
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Try Paperless Billing Now

You already go online to do business with AEP Ohio. Try paperless billing and you can:

  • Your Nest thermostat is waiting! Enroll in paperless today to be in the sweepstakes!
  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (800) 672-2231.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (800) 672-2231 to verify or change your Security Code.