Update: 11:30 AM, 2/25/2019

GAHANNA, Ohio, Feb. 25, 2019 – Almost 1,000 line, tree, contractor and support personnel are working to restore power to the remaining 41,100 AEP Ohio customers after Winter Storm Quiana tore down power lines, trees and more than 100 poles. Sustained winds of over 30 mph, and gusts over 60 mph, hampered restoration efforts through this morning until winds subsided to safe levels. Due to safety concerns, crews were either grounded from working in buckets until today or, when conditions allowed, had them climbing poles to make repairs.  

Status of Restoration Efforts

AEP Ohio has deployed its full complement of company crews and secured additional contractor resources from as far away as Tennessee and Georgia. 

A majority of customers across the state who remain without power can expect to be restored by end of day Tuesday. In the hard hit areas of Newark and the north end of Canton, repairs will extend into Wednesday. Estimated restoration times by area are as follows: 

Athens – 2 p.m. Tuesday

Belmont – 4 p.m. Tuesday

Bucyrus – 3:30 p.m. Tuesday

Cambridge – Noon Tuesday

Canton North – 3 p.m. Wednesday

Canton South – 3 p.m. Tuesday

Carrollton – 3 p.m. Tuesday

Chillicothe – Noon Today

Coshocton – Noon Tuesday

Crooksville – 11 p.m. Today

Delaware – 4 p.m. Tuesday

Findlay – 11:59 p.m. Today

Fremont – 3:30 p.m. Tuesday

Kenton – 6 p.m. Today

Lancaster – Noon Tuesday

Lima – 10 p.m. Tuesday

Marietta – Noon Tuesday

McConnelsville – 11 p.m. Today

Mt. Vernon – Noon Tuesday

New Philadelphia – 11 p.m. Tuesday

Newark – 4 p.m. Wednesday

Northeast Columbus – 4 p.m. Tuesday

Northwest Columbus – 4 p.m. Tuesday

Ottawa – 11:59 p.m. Today

Paulding – 10 p.m. Today

Pomeroy – 2 p.m. Tuesday

Portsmouth – 9 p.m. Today

South Point – 4 p.m. Today

Southeast Columbus – 4 p.m. Tuesday

Southwest Columbus – 4 p.m. Tuesday

Steubenville – 11 p.m. Tuesday

Tiffin – 3:30 p.m. Tuesday

Van Wert – 10 p.m. Today

Wellston – 4 p.m. Today

Wooster – 11 p.m. Tuesday

Zanesville – 6 p.m. Tuesday

AEP Ohio warns that broken tree limbs, weakened trees and downed power lines continue to be a concern. Downed wires should always be considered energized and dangerous and reported to 911 and AEP Ohio.

Safety Messages

Never touch a downed utility wire, no matter how harmless it looks. It can be difficult to distinguish between a power line and a cable or telephone line. All downed lines should be considered energized and dangerous. And don't touch anything in contact with the line, such as trees, fences or puddles of water, since they can conduct electricity. Keep children and pets away from this potential hazard. Call AEP Ohio to report any downed lines or equipment. 

In the event of a major power interruption, life-support customers are encouraged to contact AEP Ohio's toll-free customer service number to advise our representatives of their situation. Due to the nature of restoration activity, AEP Ohio cannot assure priority restoration for life-support customers. Life-support customers are advised to take precautionary measures to protect themselves in the event of a power loss. Contact relatives or friends for assistance or temporary accommodations in the event of a prolonged outage. Keep emergency phone numbers (physicians, hospitals, safety services, utilities) posted near your telephone. 

Customer Information

Residents without power are asked not to stop crew trucks as this will only slow down repairs. AEP Ohio asks for your patience and understanding during the restoration process. In many areas, crews must rebuild significant portions of electric facilities to restore power. 

Customers are reminded that during storm restoration situations, AEP Ohio tree crews clear rights of way of trees and move on to the next location. AEP Ohio does not return to remove the cut trees. Property owners are responsible for brush removal. 

AEP Ohio cannot connect power to any home or business where there is damage to the service entrance. The service entrance is the area located 1) at the meter, 2) between the meter and the home's electrical panel, or 3) the location where AEP Ohio's cable connects to the home/business owner's cable. Customers need to have a qualified electrician repair this damage before power can be restored to the home or business. 

Next Update

4 p.m. today

Prior Updates

2/24/2019, 7:45 PM ET

Customer Calls

Customer Solutions Center

(800) 672-2231


About AEP Ohio

AEP Ohio is based in Gahanna, Ohio, and is a unit of American Electric Power. AEP Ohio provides electricity to nearly 1.5 million customers. News and information about AEP Ohio can be found at AEPOhio.com.

American Electric Power based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s more than 17,000 employees operate and maintain the nation’s largest electricity transmission system and more than 219,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 32,000 megawatts of diverse generating capacity, including 4,300 megawatts of renewable energy. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners and AEP Renewables, which provide innovative competitive energy solutions nationwide.


AEP Ohio Media Relations
(866) 641-1151 or (614) 883-7999

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AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio may not be secure.

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If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

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AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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