Supplier Billing FAQs

What is Supplier Consolidated Billing?

Supplier Consolidated Billing is a two year pilot that offers customers a new billing option. The pilot will allow signatory choice suppliers to purchase AEP Ohio receivables at the time of billing and present the charges on their own CRES bill. Customers will not receive a bill from AEP for current charges while enrolled in the program. The CRES will present their supply charges and the AEP Ohio utility charges.

What is the difference between choice bill types?

AEP Ohio supports Supplier Consolidated, Dual, Consolidated Bill-Ready, and Consolidated Rate-Ready. These bill methods are defined as follows: Dual - The customer receives two bills, one from AEP Ohio for utility charges and one from the CRES Provider for supply charges. Consolidated Bill Ready - AEP Ohio accepts bill-ready data calculated by the CRES Provider to be presented on the customer’s AEP Ohio bill. Consolidated Rate Ready - AEP Ohio calculates and presents CRES charges based on the rates the CRES Provider had previously entered in our Business Partner Portal (BPP). Supplier Consolidated Billing - The CRES Provider will present both the supply charges and the AEP Ohio utility charges. This method requires the customer to opt-in and the necessary contract signed.

Who is eligible?

All residential and commercial AEP Ohio customers that have been contacted by one of the signatory suppliers opted into the pilot and signed the necessary contract, are eligible to participate unless their account falls into one of the excluded categories.

Who is excluded from this pilot?

Accounts that are currently enrolled in PIPP, Net Metering, or over 30 days delinquent are excluded from enrolling in the pilot at this time.

How do I sign up?

Eligible customers must be contacted by one of the signatory supplies and sign the necessary contract.

How long is the program?

The program is a two year pilot but customers are not required to stay for two years.

Will my bill date change?

The CRES Provider must adopt the same bill due date as assigned by AEP Ohio.

Will AEP continue to read my meter?

AEP Ohio will continue to obtain the meter readings. The list of meter reading dates is available here. Please note: The meter may be read 1 business day before or 1-2 business days after the scheduled meter read date.

Where is your most recent bill?

You are no longer billed by AEP Ohio. Please check with the retailer to view a copy of your bill.

Who do I call if I have a power outage?

AEP Ohio is responsible for site calls and emergency services. AEP's 24 hour, phone number for reporting service emergencies will be provided on the CRES bill.

Will I get a bill from AEP and my CRES provider?

Customer may get a CRES and AEP Ohio statement in the same cycle if there are any outstanding charges due to AEP Ohio from a prior period.

Who do I call if I have a question about my bill?

AEP Ohio will handle questions about usage and utility charges. The CRES provider will answer questions about the supply charges and questions about the bill.

Where do I send my payments?

Customers will remit payments directly to the supplier listed on the statement. Any payments sent directly to AEP Ohio while on the program will apply to AEP Ohio utility charges only and will not be transferred to the supplier.

Am I still eligible to receive agency assistance?

Agency payments will be accepted and will be held on the AEP Ohio account to pay future AEP Ohio charges. Customers that enroll in the PIPP will be removed from SCB pilot.

Can I set up a budget or average monthly plan while on SCB?

No, Budget and AMP may not be initiated while active on Supplier Consolidated Billing.

What if I am already on a budget plan before I choose to enroll?

Customers that are currently enrolled in a budget plan during an SCB enrollment will remain on their budget plan. The budget amount will be recalculated to cover the utility charges only. The recalculated budget amount will appear on your new CRES provider bill along with the provider charges. At settle up time, the total budget deferred amount will appear on the CRES bill.

How do I cancel?

Customers have the option to cancel at any time by contacting AEP customer operations or their current CRES provider.

Is there a penalty for canceling?

AEP Ohio will not charge cancellation fees.

If I move to a new address will I remain on the program?

No, the CRES provider would have to initiate a new enrollment for the new address if it is eligible.

Who do I call if I am closing my account?

AEP Ohio will continue to process requests for opening and closing accounts.

Who is excluded from this pilot I signed up for Supplier Consolidated Billing and now I am receiving two bills instead of one. Why?

Customers that enroll for the Supplier Consolidated Billing pilot and do not meet the requirements at the time of the switch will be placed on Dual billing until the account is eligible.

If I have a question about the contract I signed who should I contact?

The CRES supplier will retain copies of the contract and handle questions regarding the customer agreements.

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