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The service fee will be charged by the service provider, BillMatrix.
While you will be paying your account with
AEP Ohio, the full amount of the fee is
passed to BillMatrix as the provider of this service.
You will receive a confirmation code as proof of payment.
AEP Ohio will be immediately notified
of your payment through an electronic memo posting to your electric account. Payments
received prior to 4:00 p.m. EST will be posted to your account that evening. Those
made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next
AEP Ohio business day. Posting schedules
may vary on holidays.
Once you have used this service, you can check your
AEP Ohio account balances and initiate
payments 24 hours a day, seven days a week. However, using this payment option one
month does not obligate you to pay this way every month.
Learn the steps AEP Ohio takes to quickly and safely get the power back on
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For more information, contact the Customer Operations Center at 800-672-2231
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